My order arrived partially thawed. Is it safe to eat?

When delivered on time and retrieved within 6-8 hours of delivery, your ButcherBox products should arrive refrigerator cold—below 40°F as measured with a food thermometer. 

We recommend checking the internal temperature of any meat that isn't solid and immediately discarding anything that isn't at a safe temperature. In accordance with USDA Freezing and Food Safety Guidelines, meats that are refrigerator cold, partly frozen (solid), or frozen can be placed into the freezer for later use. You should immediately discard any meat that’s above 40°F or meat that is exactly 40°F that may have been so for more than 2 hours.

If any of your items don’t meet these guidelines, please let us know so we can make this right.