Hawk Ridge Systems Subscription Services

This article describes the various services that Hawk Ridge Systems provides for subscription-based users. This includes the various products, support services, and training sessions available for subscription customers.

A full list of what comes with a Hawk Ridge Subscription can also be found on the
SOLIDWORKS Subscription page.

Products

• For SOLIDWORKS CAD Standard:
  • SOLIDWORKS CAM Standard
    Note: Part mode only (no indexing) for 2.5 Axis Premium Milling
• For SOLIDWORKS CAD Professional/Premium:
  • SOLIDWORKS Visualize Standard
  • SOLIDWORKS PDM Standard CAD Editor

New Releases

• 5 SOLIDWORKS Service Packs per year via download.
  • Release of these service packs are typically separated by ~3 months.
• Yearly software upgrades to the newest version.

Support

• Technical Support is provided by over 80 certified SOLIDWORKS Engineers.
• Support Hours:
  • Monday-Friday, 5AM-5PM PST.
• Technical Support on the phone can be reachable at 877-266-4469 US and 866-587-6803 Canada.
  • How to call in to Hawk Ridge Systems Technical Support.
• 24/7 access to the Help Center support website
  • Hawk Ridge Systems Technical Support.
• Interactive real-time screen sharing for problem resolution.

Training

• Hawk Ridge Systems Night School Training Sessions.
• Free SOLIDWORKS Exam Certification Vouchers for CSWA or CSWP.
• My.Solidworks.com standard access for Tutorials.
• Elite Training Credits:
  • Available for Elite Subscription package.
  • Receive one (1) training credit that must be redeemed within one (1) year of purchase (3-year expiration for 3-year renewals).

Ask-An-Expert Session

• A company will get an equivalent number of “Ask an Expert” sessions to the number of SOLIDWORKS Elite seats on subscription.
• One 2-hour session per annual subscription per user.
• Sessions must be pre-scheduled and are normally available with a 5-business day lead-time.
• Summary of key topics (with examples) should be provided ahead of time, for an optimal experience.
• “Ask an Expert” sessions cannot be combined into a larger consulting project, nor can an “Ask an Expert” session be broken up into multiple shorter sessions.
• “Ask an Expert” sessions are non-transferrable between companies, not redeemable against other offerings and are coterminous with the parent subscription.
• Hawk Ridge Systems reserves the right to limit the scope of the “Ask an Expert” session when the topic presented exceeds the available time allowance.
• The primary deliverable is a recording of the session if requested.
• Sessions are delivered online only - we’ll provide a video/screen-sharing app link.
• Can be scheduled via this form > Ask An Expert Session

Hawk Ridge Systems Exclusives

• Exclusive HawkWare Standard Productivity Tools for SOLIDWORKS.
• Hawk Ridge Systems Knowledge Base, Tutorials, and Videos.
• Access to SolidProfessor with the purchase of an Essential or Elite subscription

For further technical support, please contact Hawk Ridge Systems at 877.266.4469 for the U.S. or 866.587.6803 for Canada and [e-mail].